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F.A.Q.

Are prices shown inclusive of VAT?
All prices are inclusive of VAT at 20%

How can I pay?
Payment can be made via pay-pal with your credit or debit card, cheque which will have to clear prior to despatch of goods.

How long will my order take?
We offer several different delivery options, please choose which one you would like at checkout. Goods will be despatched within 48 hours of receipt of order unless otherwise stated.

What happens if I am not happy with my purchase?
Returning goods
Under the Distance Selling Regulations you have seven days starting from the day after delivery of the goods to cancel your order. If you wish to cancel your order you must inform us in writing this can either be done via e-mail at info@debeersdesign.com or via post at Debeers Designs Ltd., Worcester Road, Torton, Nr. Kidderminster, Worcestershire DY11 7SB within the seven day period. We recommend you keep a copy of your letter.

You are liable for the costs of returning the goods to us at the above address and items must be returned to us unused. Please ensure that goods are packed carefully and appropriately and include all labels and tags, when posting them back to us. You have a duty to take care of the goods until they are returned to us.  Upon receipt of your notice of cancellation we will issue a refund, on average this should take no longer than 3 days. However, under the Distance Selling Regulations we are allowed 28 days to issue refunds.

Faulty Items
Whilst we take every care to ensure that your order reaches you in perfect condition, in the unlikely event that there is problem, we request that you notify us as soon as possible. Ideally this should be via e-mail at info@debeersdesign.com  so that we have a written record of your notification. However, should this not be possible please contact our staff via the telephone number on the home page to advise them of the problem. We will endeavour to resolve the problem as soon as possible.  In the event that you need to post back the damaged item you will not be liable for the postage costs.

What happens to my personal details after I have given them to you?
We are committed to protecting any personal information that may infringe on your privacy. Any personal information collected on this site is used only for the purpose of fulfilling your order and informing you of any special offers we may have. We do not use your details for any other marketing purposes and will not disclose your details to any other third parties.
What if I have a complaint?

If you are unhappy with any aspect of your shopping experience please contact us by email at info@debeersdesign.com  We endeavour to respond to all complaints within 5 working days.

Delivery
Small items up to 750g in weight - £2.99
Larger items up 1000g  in weight - £5.99
For next day special delivery up to 500g in weight  - £6.99
For next day special delivery up to 1000g - £8.99

For deliveries OVERSEAS (Including the Isle of Wight) please email us at info@debeersdesign.com with your requirements and we will quote you accordingly, advising you of the shipping charge. Overseas customers are responsible for any relevant import duties and local taxes.

Product Images and Descriptions
The information appearing on this site is for general guidance purposes only. Whilst every effort is made to ensure the product images, colour representations and descriptions on our site are a fair representation of the actual products and colours, there may be variations in photos and colours from the products due to changes made by manufacturers, design and style change, the inclusion or deletion of features, colour differences and other changes that we cannot be held responsible for. Also the settings of computer monitors, over which we have no input or control, can cause a visual difference in the way images and colours are shown. We cannot be held responsible for any perceived difference between the images and colours shown and the actual products. We also reserve the right to amend, change, or delete products listed on our site, and the way the product images and colours are shown.

© 2015 De Beers Design